Refund and Returns Policy

REFUNDS & RETURNS POLICY

At Buy Mushroom in Europe, we are committed to providing reliable customer service and maintaining high standards for the lawful products and services we offer. This Refunds & Returns Policy explains how we handle eligible returns, refunds, replacements, and cancellations.

📦 RETURN ELIGIBILITY

Returns may be accepted when:

* You received an incorrect product or item.
* Your order arrived damaged during delivery.
* Your order was not delivered within the applicable delivery timeframe and the carrier confirms non-delivery.

For health, safety, and regulatory reasons, opened or used products may not be eligible for return.

💰 REFUND POLICY

A refund may be considered when:

* An order was confirmed as lost or undelivered.
* You received an incorrect or defective item and provide appropriate evidence.
* Your order was cancelled before processing or shipment.

Refund requests should be submitted within 7 days of delivery or confirmation of non-delivery. Once approved, refunds are normally processed within 3–7 business days, subject to the payment provider and original payment method.

🔁 REPLACEMENTS

Where an order qualifies because of damage, delivery loss, or an error on our part, we may offer a replacement where legally permitted and subject to product availability.

📷 PROOF REQUIRED

For a return or refund request, please provide:

* A clear photograph or video showing the issue.
* Your order number.
* Your full name.
* A brief description of the problem.

Please contact our customer support team using the details below.

❌ NON-REFUNDABLE SITUATIONS

Refunds may not be available for:

* Change of mind or buyer’s remorse.
* An inaccurate delivery address supplied by the customer.
* Delays caused by customs, postal services, courier companies, or other third parties.
* Situations where applicable local laws or regulations prevent delivery or possession of the product.

Customers are responsible for ensuring that their purchase and possession of any product is lawful in their jurisdiction.

📦 CANCELLATIONS

Cancellation requests should be submitted as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

📩 NEED HELP?

Our customer support team is available to assist with questions regarding eligible orders and refunds.

Business: Buy Mushroom in Europe
Email: Info@buymushroomineurope.com
Phone: +31 6 26027599
Location: Europe

This policy may be updated from time to time to reflect changes in our business practices or applicable laws. By placing an order, customers agree to the terms of this Refunds & Returns Policy.